Shipping Policy
At GalaxGrace, all products are shipped free of charge, we do not charge any shipping fees for any items. No matter where you are in the world, you can get your purchased products easily and happily. Everyday we deliver to hundreds of customers, ensuring that we provide the very highest level of responsiveness to you at all times.
Total Delivery Time = Processing Time (2-5 Business Days) + Shipping Time (Depends on the destined country)
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
|
Countries |
Shipping Time (Business Days) |
|
Japan, Singapore, Thailand, the Philippines |
5-8 Days |
|
United States, United Kingdom, Australia, France, Germany, Italy, Spain, Malaysia, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, New Zealand, Switzerland, Turkey, Bulgaria, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Israel, Estonia, Latvia, Lithuania, Croatia, Slovenia, United Arab Emirates |
8-12 Days |
|
South Africa, Cyprus, Canada, Greece, Norway, Mexico, Saudi Arabia, Kuwait, Qatar, Lebanon, Vietnam |
8-15 Days |
|
Pakistan, Nigeria, Ghana, Kenya, Tanzania, Rwanda, Angola, Egypt, Jordan |
13-16 Days |
Note：
*Other countries not on the list, please see the actual payment page or contact our customer service.
*This table is for reference only, please see the exact shipping delivery time on the actual payment page.
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to click: TRACK YOUR ORDER to track the shipment status.
Due to international transportation, it takes 2-5 business days for the package to process and arrive at the airport of the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.
If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours. Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel. For details please contact us at info@galaxgrace.com.
If you don’t get your package 60 days after it was shipped, please contact us at info@galaxgrace.com. We’ll either resent a new one to you or give you a full refund.
If you have more enquires, feel free to contact info@galaxgrace.com. We are glad to help.